• Some of our policies include:
• Is it safe to place orders through your website?
• What is the price of shipping?
• Do you ship outside of the U.S.?
• Are items refundable/returnable?
• Do you charge sales tax on your products?
• What is your turn-around time?
• Will I get to see the finished product before printing occurs?
• I need my order in a hurry, can I put it on rush?
• How will my order be packaged?
• If I find a template I like in your store, can you apply it to other items and make it in different sizes?
• Can I request different colors, paper choices or envelopes for my order?
• I'm interested in ordering wedding invitations but would like to purchase a sample first.
• Will you keep my order on file so I can re-order in the future?
• Do you work with professional photos?
• Will you use our company logo to put on business stationery?
• I have my own idea for a template design. Can YSI make it for me?

Some of our policies include: TOP
If you receive your order and there is a mistake:
Please email us right away so that we know what the mistake is. If something is left out of your order (for example ribbon or envelopes, etc.) then we will mail them out to you ASAP upon contacting us.

If you receive your order and there is a mis-spelling: Sorry, but we send digital proofs to you for approval before any printing will occur. You are responsible for reading over everything to check for any mistakes. We do not proof-read your orders. If there is a spelling mistake on your order, you are responsible for re-ordering the items that need corrected. There are absolutely NO refunds or re-printing in this instance. If you receive an email proof and you feel it is too small for you to proof-read, please just ask and we can send it larger.

If you receive your order and are not satisfied: You always have the option of ordering a sample first. You can email us directly to order samples. We do not offer refunds. In the instance that you are completely unsatisfied with your order and you did not purchase a sample first, we will try to work with you the best we can to satisfy your complaints, but please be aware that you may be subject to a fee to re-process or change your order, especially if you need it in a hurry.

COPYRIGHTS: All of our items are copyrighted. We make every attempt to protect our designs/items from being stolen and/or duplicated. Therefore, all proofs sent via email will be marked with a copyright banner, as well as all samples sent via mail. Samples are unable to be personalized with your wording, but we can customize the colors.

Minimum Purchase Requirements: We ask that you purchase 10 or more.

Processing Orders: Until items are approved by you for printing, we will not begin processing them. Please be sure to provide us with a mailing address. If you have not received a confirmation email to view your proofs via email within 3 business days, and a legitimate reason has not been given by us as to why you have NOT received the proof, then please CONTACT US because there has probably been an issue with an email not going through.

Is it safe to place orders through your website? TOP
It is 100% safe to place orders with us. Your payments will be processed through Paypal where we are verified business members, and our account is kept private and unavailable to third parties. If you have questions about placing orders please call us.

What is the price of shipping? TOP

Do you ship outside of the U.S.? TOP
Yes, we will ship outside of the U.S. However, please be advised that your orders will take longer to get to you than US orders. Canadian orders especially can take up to 3 weeks to receive once shipped. We insure all international packages to protect them from being lost or stolen.

Are items refundable/returnable? TOP
Once your order is placed, there will be no refunds. We immediately begin working on your proofing and order the products for your order. All orders are final, and there will be no exceptions unless a mistake has been made on our part after printing.

Sorry, due to the personalization of our items, orders are non-refundable and can not be returned. If a mistake is made on our part, we will reprint your order and ship for free!

If you are unsure of purchasing large orders from us, you DO have the option of purchasing samples first to avoid any quality issues with larger orders. There should be samples available for purchase in each category. Samples are unable to be personalized with wording, but we can personalize the colors for you.

Do you charge sales tax on your products? TOP
We do not charge sales tax on our items because we are offering a service.

What is your turn-around time? TOP
YSI makes every effort to get your orders done in a timely manner. We create digital proofs of your orders and post them on the VIEW YOUR PROOFS section of our website for your approval within 24-48 business hours of receiving your information. After approval of proofs, your order begins to print and process.

Will I get to see the finished product before printing occurs? TOP
Absolutely! We would be more than willing to mail you a sample of your order to make sure you get exactly what you want. Please keep in mind, however, that proofs sent via regular mail are copyrighted by us. Every attempt is made so that our products are not copied or stolen. Your order must be paid in full before we will mail a proof.

I need my order in a hurry, can I put it on rush? TOP
We do accept rush orders. A rush order is any order that you need IN YOUR HANDS in 10 days or less.

Please contact us ahead of time and let us know how soon you will be needing your order so we can make accurate predictions as to whether or not we can complete your order in time. Please be advised that there may be an extra processing fee of $50.00 for shipping on rush orders so we can guarantee that we can get your order to you in time! Ask us for details.

How will my order be packaged? TOP
We make sure that your orders are protected from any damage that they may endure during shipping. All orders are double-wrapped in shipping tissue and water-proof bubble wrap for added protection. Small orders will arrive in bubble envelopes and larger orders will arrive in sturdy boxes also coated with bubble-wrap for added protection. We make it impossible for products to be damaged during shipping!

If I find a template I like in your store, can you apply it to other items and make it in different sizes? TOP
YES!!! We custom design all of our templates ourselves, so the possibilities of what can be done with the templates are limitless. For instance, if you would like to apply a tropical invitation template to mini candy bar wrappers WE CAN DO IT! Just let us know!

Can I request different colors, paper choices or envelopes for my order? TOP
Absolutely! We have access to literally hundreds of different paper and envelope choices at YSI. You dream it, we design it and put it on paper. Please check the links under the information table on the left to view paper, envelope and font choices.

I'm interested in ordering wedding invitations but would like to purchase a sample first. TOP
No problem! Wedding invitation samples are $3.89 per package. There is an item in each category on our website that is used for purchasing samples.

Will you keep my order on file so I can re-order in the future? TOP
We keep all of your records on file. We create a digital folder for each YSI customer that is saved in two different locations on our hard drives. Also, we keep hard copies and full receipts of your orders so that no mistakes are made in the re-processing of duplicate orders.

Do you work with professional photos? TOP
We WILL NOT use professional photos without the consent of the photographer. If you would like to use a professionally taken photo for your stationery, please put us in contact with your photographer so we can attain a written consent form releasing the photo/s to us for use on your templates. This process is usually not a big deal and m,ost photographers will consent, we just need to speak with them directly before each use.

Will you use our company logo to put on business stationery? TOP
Yes! However, please be aware that logos emailed to us need to be high quality for the best outcome. If you are unsure about the quality of your logo, please send it as an attachment to us and we will assess it for you.

I have my own idea for a template design. Can YSI make it for me? TOP
That is our specialty! We are professional designers. Let us take your ideas, design them and put them on paper!